We always advice that products are sent fully insured, and no liability for loss or damage while in transit is accepted by Vicious Kitten Couture.

Returns

Should you be dissatisfied with any purchase please contact us within 3 days. If we have sent you an incorrect or faulty item we will happily rectify our mistake. Please note that if the item is wrong due to customer error during the ordering process exchange or refund may not be granted as most products are made to customer specification.

Please note: All non-faulty products you wish to return must be in perfect, unworn condition. Please also state the reason you wish to return your product when contacting us within the required 3 days as stated above.

Some restrictions may apply in certain circumstances, but we will notify you.

Returns WILL NOT be accepted unless complete information is provided including:

Payment Method
Full Name
Full Address
Valid Email Address
Phone Number (including the area code)
Quantity and Name of returning Product(s)
Reasons for returning the Product(s)

ALL PACKAGES FOR RETURN MUST BE CLEARLY MARKED "RETURN" (you will be liable for any duty applied to the products if this is not done).

Order Cancellation

As all items are custom made, a full refund may not be granted if you cancel once we have started to make your order. In this case a 25% surcharge will be applicable. You will be notified when we begin making your order, via an order update email. You may also check your order status on line.
Full refunds will be granted on request for all orders older than the current stated lead time.

Other Clauses

If goods are not delivered because the address supplied when you place your order is incorrect, incomplete, or changes before despatch of your goods and we are not notified of this, then you are liable for the postage costs we incur.

We cannot deliver to PO Box numbers overseas. We can deliver to UK PO boxes, but you must contact us prior to placing your order to.

Products and product colours may vary slightly from photographs shown, and such slight variations are not considered defects.

Please be aware that your order may attract customs fees from your country. We are not responsible for, cannot control, and cannot give advice on Import Duties that may be charged by your country when your order is delivered to you. Customers in the European Union should not be charged import duties.


Terms of use

When you visit ViciousKittenCouture.com or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

All content included on this site, such as text, graphics, logos, button icons, images, data compilations, and software, is the property of Vicious Kitten Couture or its content suppliers and protected by United Kingdom and international copyright laws. The compilation of all content on this site is the exclusive property of Viciouskittencouture.com, with copyright authorship for this collection by Vicious Kitten Couture, and protected by UK and international copyright laws.

Vicious Kitten Couture images or logos may not be used in connection with any product or service that is not Viciouskittencouture.com.

Vicious kitten couture grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Vicious kitten couture. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Vicious Kitten Couture. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Viciouskittencouture.com and our associates without express written consent. You may not use any meta tags or any other hidden text utilizing Vicious Kitten Couture’s name or trademarks without the express written consent of Vicious Kitten Couture. Any unauthorized use terminates the permission or license granted by Vicious Kitten Couture. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Vicious Kitten Couture so long as the link does not portray Vicious Kitten Couture, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Vicious Kitten Couture logo or other proprietary graphic or trademark as part of the link without express written permission.

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.
While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy. If a product offered by ViciousKittenCouture.com itself is not as described, your sole remedy is to return it in unused condition.

This site is provided by Vicious Kitten Couture on an as is and as is available basis. Vicious Kitten Couture makes no representations or warranties of and kind, Express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk.

To the full extent permissible by applicable law, Vicious Kitten Couture disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Vicious Kitten Couture does not warrant that this site, its servers, or e-mails sent from Vicious Kitten Couture are free from viruses or other harmful components. Vicious Kitten Couture will not be liable for any damages of any kind arising from the use of this site.

Certain country and state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions or limitations may not apply to you, and you may have additional rights.

By visiting Vicious Kitten Couture, you agree that the laws of the UK, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Vicious Kitten Couture or its associates.